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Zip file - 8/9/2017 10:41:58 AM   
Pat

 

Posts: 39
Joined: 9/3/2007
Status: offline
I received the zip file but I can not download it. When I right click on file there is nothing that reflect a download. Please advise.
  Post #: 1
RE: Zip file - 8/9/2017 11:53:04 AM   
burdD


Posts: 202
Joined: 9/26/2014
Status: offline
quote:

ORIGINAL: Pat

I received the zip file but I can not download it. When I right click on file there is nothing that reflect a download. Please advise.


You should not need to right click anything.  There should be a live link in the email to click on.  If the link is not live and is more than 3 weeks old it may be expired.  You can request a new link (no charge) by sending email to sales@familylobby.com
or support@familylobby.com

Sorry for the inconvenience

(in reply to Pat)
  Post #: 2
RE: Zip file - 8/14/2017 6:40:26 AM   
nickjones

 

Posts: 1
Joined: 8/14/2017
Status: offline
Met with a similar problem. Thanks for this answer!

(in reply to burdD)
  Post #: 3
RE: Zip file - 8/21/2017 7:28:11 PM   
Linda Hass


Posts: 146
Joined: 8/31/2014
Status: offline
I need to order a zip file of my family history website so I can move it before FL closes. I understand I have to pay $20. I need to know where I go to get this.

(in reply to nickjones)
  Post #: 4
RE: Zip file - 8/21/2017 8:49:15 PM   
burdD


Posts: 202
Joined: 9/26/2014
Status: offline
quote:

ORIGINAL: Linda Hass

I need to order a zip file of my family history website so I can move it before FL closes. I understand I have to pay $20. I need to know where I go to get this.


Linda you should have a link in the member area to take you to order the zip

(in reply to Linda Hass)
  Post #: 5
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